FAQs for 1Password USB Sync

The USB Sync Tool

What is the minimal requirement for the 1Password USB Sync tool?

The Windows version of the USB Sync tool is being considered, however development may only start once we’re done and happy with our OS X app first. With that in mind, please note that there are no guarantees here, we do want to make it happen.

Why use the USB port to sync instead of the wireless network?

It just makes everything simple for both our customers and our team. With the wireless network, there are too many variables involved that could explain why the sync wouldn’t work, such as firewalls, router configurations, and so on. By removing the wireless network as the middleman, we can provide a faster, more stable syncing experience with 1Password app on your iOS device and computers, since it is just a direct connection. One of the reasons that the cloud sync works so well is because they piggy back on your established Internet connection that is generally properly configured with the firewall/routers.

There are other benefits as well, the USB sync lets you sync at work that does not allow wireless network or have many 1Password users sharing the same network and they’d get notices of authorization screens for the sync.

When is it going to be out of beta and will be it integrated with the 1Password apps?

Our first priority is the stability of the app, once we get it working perfectly, we’ll do some minor touch-ups on the GUI and then release the app as a separate tool for both 1Password 3 and 1Password 4 users. This does allow us to improve the tool quicker rather than having to release both 1Password 3/4 updates at the same time to integrate the improvements.

We may integrate it at some point in the future, for now, it’ll remain a separate app.

As to when the app will be officially release, we don’t have any timeframes on this. It’ll be done as soon as everybody including our customers are happy with the tool.

Syncing with USB

How I start using 1Password USB Sync if I’m new to 1Password?

The 1Password USB Sync tool requires an existing data file on your Macs before it can start syncing the data between your OS X and iOS devices. So, that’s the first step:

  1. Download and install 1Password for your Mac. You can either get it from the Mac App Store or from our website, which includes a 30-day trial version
  2. Open 1Password that you just installed on the Mac, select the option to start as a new user, and then proceed with setting up the data file by creating a new master password.
  3. Now, unlock 1Password on your Mac for the first time and add some data that you’d like to include before syncing to 1Password 4 for iOS

Now, read the next FAQ item to start using the USB Sync…

I’m already using 1Password on my Macs, how do I start using USB Sync?

  1. Download the 1Password USB Sync tool, drag it to your Applications folder to install it, and then open the 1Password USB Sync Tool.
  2. Close the iTunes client if you have it open, this will avoid both apps from conflicting with the sync process.
  3. Connect one of your iOS devices at the time to the USB port on your computer and it should then automatically show up in the USB Sync tool. Press the Sync button to start syncing.

After the sync, you’ll need to do one more thing when you open 1Password on the iOS device.

Note: 1Password isn’t required to be opened on the iOS devices when performing the USB Sync.

Is it a bi-directional sync tool?

Yes, it will sync your data in both ways and merge changes into your data file on both sides.

After it finished syncing, my iOS device doesn’t show the changes immediately

You’ll need to manually reload the data in 1Password 4 for iOS after the sync is done, this will be improved in the future to automatically reload it as it comes in. For now, you can do this in two ways:

  1. Tap on Sync Now in Settings > Sync to force the load
  2. Lock and then unlock the app. You can force the lock by tapping on Lock Now in Settings > Security

Can I sync directly between iOS devices via USB?

Yes, you can but you’ll need to do some assembly first by installing 1Password for OS X first and then moving your data file to the right place.

1. Install the trial version of 1Password from our website

2. Open 1Password for OS X once and then close it.

Now, follow this instruction to use iTunes to transfer a copy of your 1Password data from your first iOS device that has 1Password filled with data and store it in the following location: Home > Library > Application Support > 1Password

Note: On Lion or above, the Library folder is hidden by default. To quickly get to the Application Support folder, open a Finder window and select the Go menu > Go to Folder. Type this in the input field and then press Return:

~/Library/Application Support

3. Once you move it, double-click on it to open it with 1Password for OS X, unlock to make sure you can see the data and it’s the right one. Now, close it.

4. Open the 1Password USB Sync tool to start syncing with your second iOS device

If it sync’ed properly, you’re all set. You can delete 1Password for OS X if you don’t want it anymore.

To sync from now on, connect the iOS device that has the changes, open the Sync tool and sync. Then disconnect and reconnect the other iOS device.

I see the lightning connector in the USB Sync tool, does that mean I can’t use the old 30-pin dock

We’ll accept your older iOS 6 devices as well. The connector design is just a pretty cool design from Dan, our awesome designer, but it’s not intended to exclude anything. The tool will support any iOS 6 devices, regardless of their connector.

Does 1Password need to be open on iOS devices?

No, we’ll simply push the encrypted changes to the Documents folder for 1Password on your iOS devices. Once you open 1Password, it’ll read those changes automatically in the Documents folder based on the file timestamps.

1Password 3 for iOS Questions

Can I use this with 1Password 3 for iOS?

1Password USB Sync is designed for 1Password 4 for iOS only, we recommend that you keep using the Wi-Fi sync in 1Password 3 for iOS if you really need the Wi-Fi sync rather than the USB Sync.

What about if I use 1Password 3 for iOS and 1Password 4 for OS X?

When 1Password 4 for OS X is released, it will also drop support for Wi-Fi sync. In this case, it’s best to keep both 1Password 3 for iOS/OS X if you need the Wi-Fi sync explicitly. If you want to upgrade to 1Password 4, you’ll need both compatible versions to use the USB Sync.

Known Issues

Attachments are not showing up in the iOS app

Right now, the current beta version of the USB Sync tool does not support syncing attachments. We’re working on an update to support this as soon as possible. We apologize for the inconvenience.

Connecting multiple iOS devices will crash the app

This will be fixed in the future. For now, please disconnect the iOS devices and only keep one iOS device connected before opening the USB Sync tool.

iOS devices are disconnecting and reconnecting

This may happen if you have iTunes opened, we use the same libraries as they do to connect your devices. Please close iTunes before performing a sync with our tool.

Cannot sync

Two data files exist when opening the USB Sync

If you see this message, it means that 1Password USB Sync tool found two existing data files on your computer and cannot decide which one to use.

To fix this, first determine which data file you’re using now. Open 1Password on the Mac, unlock, and go to its Preferences > General. From there, it’ll show you the current data file you’re using. Once you know this, rename the other data file that USB Sync tool mentioned to something like 1Password.OLDkeychain.

Restart the USB Sync tool and it’ll then start using the proper data file.

Other questions and where to get the 1Password USB Sync tool

If you have questions that are not answered, please visit our discussions forum. From there, you can also find links to download 1Password USB Sync and learn more about the tool.

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